FAQ
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How can I make a return?
You have 15 days from the date you receive your item to request a return or exchange. To be eligible, the product must be in the same condition in which you received it: unworn, unused, with tags and in the original packaging. You will need your receipt or proof of purchase. To initiate a return or exchange request, contact us by email at info@forstuds.it or call us at +39 3755051223 within 15 days of delivery. We will provide you with all the information you need to proceed. If the return is accepted, you will receive a shipping label and instructions for returning the package. Return shipping costs are the responsibility of the customer, except in the case of an error or defect in the product. For more details, visit our "Exchanges and Returns" page on the site.
How can I get a refund?
Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, your refund will be issued to your original method of payment within 10 business days. Please note that refund processing time may vary depending on your bank or credit card company. If it has been more than 15 business days since your refund was approved and you have not received a credit, please contact us at info@forstuds.it For more details, please visit our "Exchanges and Returns" page on the site.
How do I register my account on the site?
To create an account, follow these simple steps:
- Enter your email address in the registration section.
- You will receive a confirmation email to the address provided.
- Open the email and click the confirmation link to verify your account.
- Once your email is confirmed, your account will be activated and you will be able to access the site with your credentials.
It's a quick and secure process, allowing you to start shopping right away!
How can I track my order
After placing your order and completing the payment, you will receive a confirmation email stating that your order has been processed. When the shipment is started, we will send you another email with the product information and tracking number, so you can monitor the status of your delivery at any time.
How long will it take for my products to arrive?
Delivery times generally vary from 24 to 72 business hours, with a maximum of four business days, depending on the destination of the order. For more details, visit our "Shipping and Delivery" page.
How much are the shipping costs?
Shipping costs are €4.00. However, for orders over €59.99, shipping is free. For more information, visit the "Shipping" page on our website.
What payment methods do you accept?
We accept a wide range of payment methods for your convenience. You can make purchases using credit and debit cards, including Visa, Mastercard, American Express, and we are also happy to accept payments via PayPal.
How can I enter promotional codes?
When you make a purchase, in the cart you will find a section dedicated to inserting promotional codes. If you have a discount code, you just need to write it in that section and the discount will be automatically applied to the total.
If a product is already discounted directly on the site, the discount will be automatically applied in the cart, without the need to enter any code.
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